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Support for Century Software products

Users of desktop and mobile TinyTERM terminal emulation products enjoy some of the best technical support in the industry. We want you to be productive with our software, and if problems arise, help you resolve them quickly. Please use any of the following resources to find the answers you need.

Support Policy

Century Software requires that all desktop-licensed customers be on a current maintenance and support agreement to receive live technical support. Also, App Store purchases from the iOS App Store and Google Play do not receive live technical support.

Supported Versions

Live support is available for customers with a current maintenance and support contract for TinyTERM Plus for Windows and TinyTERM AX for Web versions 4.9.0 and newer. TinyTERM for Mac and TinyTERM for Linux versions 2.0.0 and higher are currently supported as well. All versions of TinyTERM Plus and TinyTERM Enterprise for iOS and Android are likewise supported when purchased directly from Century Software.



Search the Knowledge Base

Our vast knowledge base includes solutions to common problems, as well as suggestions and tips for using our products. It is updated frequently, so check back often!


Documentation

Online Documentation is available for all current Century Software products and many discontinued, non-supported products as well.


Product Upgrades & Registration

If you own a Century Software product, you can check for updates by visiting the link below.

You can also register your product to receive update notifications.

  • Software Updates

  • Product Registration - Register your Century Software product and receive update notifications for new releases.


Customer Portal

Logging into the Customer Portal allows you to view your TinyTERM licenses for all platforms. It also provides download links for supported versions of TinyTERM desktop products.


Product Downloads

Already have a license? Download the latest releases of our products online:

For older versions of supported products, please login to our Customer Portal.


Screencasts

Our screencasts are a terrific place to find information to common issues or configuration problems.

View All of Our screencasts by clicking here.


Our latest screencasts...


Phone & Email Support

Please call or email us if you are not able to find the information you're looking for above or for any remaining support issues or questions.

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